help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-03-2023 06:58 - last edited on ‎11-03-2023 09:47 by Fitbit Moderator

‎11-03-2023 06:58 - last edited on ‎11-03-2023 09:47 by Fitbit Moderator

I have tried everything - restarting phone and Fitbit, disconnecting Bluetooth, unpairing and repairing, deleting Fitbit app and starting over but my Fitbit just will not sync accurate information and no longer notifies me of texts. It is only 3 months old so these issues should not be happening but I cannot find a solution 

 

Moderator edit: clarified subject

Best Answer
1 REPLY 1

‎11-03-2023 09:45

‎11-03-2023 09:45

Welcome to the forums @Klen03.

Thank you for sharing the details with me, for trying to fix the issue on your own. I'm sorry to know the difficulties that you are experiencing with Versa 4.  

Even if you already tried these steps, please confirm if you have followed the steps listed here to resolve syncing issues that have been useful for other users: 

  • Force quit the Fitbit app. 
  • Turn Bluetooth off and on. 
  • Open the Fitbit app and sync again

In addition, I recommend that you try restarting the device as suggested in this article: How do I restart my Fitbit device?

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

Best Answer
0 Votes