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Versa 4 not syncing

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‎01-16-2024 18:23

‎01-16-2024 18:23

My Versa 4 has made it to where I either have to turn 4 times or open app to see current steps, please help!

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‎01-17-2024 07:56

‎01-17-2024 07:56

It's good to see you around the community @sweetie0618 

Thank you for sharing the details regarding your Versa 4. Sorry to know the inconvenience.

I'd recommend you restart the device. 

Also, please follow these steps in the Fitbit app: 

  1. Log out from the Fitbit app.
  2. Force quit the Fitbit app and reboot your phone.
  3. Open the Fitbit app and log back into your account.
  4. Check if the count of steps is available now.

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

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