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Versa 4 not tracking excersize properly

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‎03-31-2024 09:31

‎03-31-2024 09:31

When I exercice, the tracker on the watch stops and hoes back to the regular click. Sometimes it continues to track the exercice in the background. 2 days agis I was out for an interval run for 1hr (it only tracked 11 min walk), yesterday I was out for à walk for 1hr ( it only tracked 13 min).

I like to have access on my watch to check my heart rate etc, during my exercise. And like to view chores avg speeds, etc afterwards. 

This seems to be happening after the last update. Never happened before. Can this please be fixed???

Thank you

Nicole

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‎04-02-2024 03:02 - edited ‎04-02-2024 03:02

‎04-02-2024 03:02 - edited ‎04-02-2024 03:02

Welcome to the Fitbit community, @NicoleLH!

Sad to hear that you're having issues tracking exercises with your Versa 4.
Please try if switching Auto-Stop off for the corresponding exercises will get things fixed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎04-05-2024 11:16

In response to Talahthas

‎04-05-2024 11:16

I tried that and went for a run today. Had to slow down and it stopped on me again. It started again when I started again, but I'm missing like 5.minutes between.

Why does it stop when turned auto stop off?

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