Versa 4 not tracking my calories burned accurately

[Hallie555]

Over the last 2 months my calories burnt on all activities has dropped dramatically. I've gone from burning 300 calories in a hot mat pilates class to 20 calories.

Even when I go for 5km run my calories used to sit at 400+ and now I'll barely average 50 calories.

It all started when I realised my km weren't recording properly for weeks on end. I would have 10,000 steps completed by km for the day would be zero. I came in to this forum and someone suggested manually setting stride length which I did and that fixed the problem but now my calories burned is completely off??

I've also lost the pace laps when I chose running as an exercise, it just does 1 big lap but that works when I log it as a walk??

I'm really disappointed about all these glitches that I'm about to pull the pin of fitbit and invest in something else! 

[JohnnyRow]

Are you getting any heart rate readings at any time throughout the day?  What about all-day calorie burn?  If daily calorie burn is the same every day, I would suspect not getting any heart rate readings, so getting constant BMR calorie burn.

Also check weight didn't somehow get set very low.

[Hallie555]

Ohhh this makes sense, my weight was set to 0kg!

thank you I have updated it, hopefully it works now.