Versa 4 not working properly

[Dozza1960]

My Fitbit has stopped working. It has only bank boxes. The back still flashes when side button pressed. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Dozza1960. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that the screen of your Versa 4 is not working properly. I will do my best to help you with this! 

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Dozza1960]

Hello 

Thank you. 

I've managed to re boot my fitbit.

Best wishes 

Dorothy 

[MarreFitbit]

@Dozza1960 Awesome!  I'm glad to hear that you managed to restart your Fitbit device. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!