Versa 4 not working since update

[Villaboy82]

Hi all.

My new Versa 4 has just done an apparent software update. Since then the watch has stopped working. It won't switch on, it won't pair with my phone. The best that happens is I get to a big red 'X'. Following various you tube videos, I have tried different methods of repair, i.e. holding the side button for 8,10,15,20 seconds. Any advise appreciated. Thanks

[MarioSFitbit]

Hi @Villaboy82 and warm welcome to the forums. 

I appreciate your message, and I'm sorry to hear that your Versa 4 stopped working and showing a big red X. 

This is not the experience wanted for our customers, and I understand your feelings about this situation. 

I'll be happy to suggest you some steps: 

1. Go to your mobile app and try to sync. You may see a message at the top indicating that your Versa 4 has an update available. If it appears, please complete the update by clicking Accept or Update Now.
2. If the update message does not appear when trying to sync, please go to the Gallery and check if the message appears now.
3. If the message still does not appear, please restart your Versa 4 by pressing the button on the left until you see the Fitbit logo on the screen.

Please let me know if this solves the issue.

[Villaboy82]

Tried to run update butU unfortunately it won't connect to phone

[MarioSFitbit]

Hi @Villaboy82 and welcome back to the forums. 

Thank you for your message and for the additional information provided. I appreciate the troubleshooting efforts you tried. 

Since you performed all the recommended troubleshooting steps, I'll suggest you to contact support, since they have more tools in order to find your options. 

[Tooexy21]

I updated my Fitbit with similar results as everyone else. I’ve tried everything that you mentioned in the community page with no resolution, just the black screen. I get to the point where I put in the pin and then it tells me my Fitbit is locked after the update.  And when I try to contact the support system, I get a blank screen, or it kicks me out of the app. It's very frustrating

[Battybird]

Hi I think they have a problem with the V4 I’ve bent trying everything for over a week now - been in touch with support - had e-mails saying they are working on it - nothing happens. I have section that are greyed out it shows a phone with a line through it - so it’s not working properly at all. Why do they not  tell us they have a problem.