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Versa 4 not working

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‎03-31-2026 12:28 - last edited on ‎03-31-2026 20:44 by Fitbit Moderator

‎03-31-2026 12:28 - last edited on ‎03-31-2026 20:44 by Fitbit Moderator

After the last update a few days ago my versa 4 doesn't work anymore. Tried to restart and also reset to no avail. All I get is the logo then running color stripes right to left and the 3 language buttons. Tried to sync with my phone,,,NADA help!!!!

 

Moderator edit: clarified subject.

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‎03-31-2026 18:15

‎03-31-2026 18:15

Hi @Gysfit - that is unusual, first try a gentle press in the middle the watch display and see if you get into a clock change mode , if not try removing the Bluetooth entries for your watch from the phone, restart both and do a set-up and use replace.

Make sure there are no other phones/tablets or Fitbit devices turned on during the setup.

This should reestablsh a connection at least unless the watch now has a fault.

Author | ch, passion for improvement.

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‎03-31-2026 20:37

In response to Guy_

‎03-31-2026 20:37

Hi @Gysfit. Welcome to the community. 

Thanks for sharing those details about the issue with your Versa 4 and thank you for trying to fix it on your own. 

If you are still seeing the logo on your display, please try the following:

1. Sync the device in the Fitbit app.

  • From the Today tab in the Fitbit app, tap Devices.
  • Chooose the Versa 4.
  • Tap Sync Now.

2. Check for available Firmware updates.

  • With the Fitbit device nearby, open the Fitbit app (make sure the Fitbit device is charged).
  • Tap the Today Tab > Devices > your device.
  • Tap Update (This option only appears if an update is available).

Follow the on-screen instructions: Keep the Fitbit device close to your phone during the update. When the update starts, a progress bar appears on the device and in the Fitbit app until the update is complete.

3. Charge the device:

  • Double-check the connection: Ensure secure connection to the charging cable and that the cable is plugged into a working USB port (computer or UL-certified wall charger).

If these steps don't work:

4. Restart the device: Keep in mind that your data won't be deleted: How do I restart my Fitbit device?

5. Changing the clock face via the Fitbit app can sometimes resolve a black screen issue:

  • Open the Fitbit app.
  • Choose Device Settings.
  • Navigate to the clock face options and try selecting a different clock face.

Thanks for your help @Guy_. 

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