Versa 4 not working

[Pawz]

Since Fitbit  download my watch does not work at all. Now it won't charge it the black screen of death? 

Thanks for ruining my watch.

Moderator edit: updated subject for clarity

[Flossyflo19]

Have had this issue too. I'm not sure they seem interested in fixing the issue unfortunately. 

[MaCrisGBFitbit]

Hello @Pawz and @Flossyflo19!  It's nice to see you here! 

I'm sorry to hear that your Versa 4 is not charging.  I appreciate all the information shared. 

1. When you plugged it in to charge, did anything appear on the screen to indicate that it was charging?
2. Are the lights on the back on?
3. When you press the button for 3 seconds, does it vibrate?

At this point, please clean the contacts on the charging cable and the watch by following the steps in this article: How do I clean my Fitbit device? and once clean, perform a restart and connect it to the charging cable to see if it reacts when charging starts.