Versa 4 only be used on charger

[Crnelson]

My versa 4 can only be used for a few seconds and only when it's connected to the charger even though it says it has 100% battery. 

Moderator edit: clarified subject.

[zoeanne7]

I’ve had the same issue following a software update. 

[ManuFitbit]

Hi @Crnelson. Welcome to the forums.

Thank you for taking the time to share these details regarding the difficulty with your Versa 4. Sorry to know the inconvenience.

Please make sure to follow the steps listed in this help article: Why isn't my Fitbit device's battery charging?

In addition, take a look at this help article: Can I extend my Fitbit device's battery life?

Good to see you participating @zoeanne7. Thank you for sharing the inquiry about your Versa 4.

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

[Crnelson]

It reads fully charged it's not an issue with battery charge