Versa 4 red X but no support

[fitandfit]

Hello,

I saw multiple posts about the same issue, but don't see a solution. Hence opening a new topic for more visibility.
Mine was bought in January 2024. By end of May, I started getting the red X (see attached image). But, it was showing up in the app. I tried all the steps provided by Fitbit support and it did not help. Logo blinks and ends with a big red X. When I try to repair, app is asking to enter the code, but screen is blank. Support finally agreed to send a replacement (in India) on 7-June.

I still got no replacement and follow ups are not helping. Lessons learned, no more Fitbit. Before throwing $200 down the drain, I want to see if community can offer something to help revive Versa.

Thanks,

[SnehaM]

How did you get in touch with support? I am facing the same issue with my Versa4, bought in Jan 2024

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I have everything listed by the moderators, but can't even get it to reset to factory settings. Just flashes, shows a red cross then goes blank (when connected to the charger)

[TeagirlTX]

This is happening all over with no reason or responsibility from Fitbit 

so frustrating 

[fitandfit]

From inside the Fitbit app, you have the option to call. Btw, I have Fitbit premium subscription.

[TeagirlTX]

7 emails (w/pictures) and 4 calls to offshore c/s to NO AVAIL 

[TeagirlTX]

I have also sent pictures 

No response 

looking at APPLE watches today