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Red X on Versa 4

‎10-18-2025 09:59 - last edited on ‎10-18-2025 17:35 by Fitbit Moderator

‎10-18-2025 09:59 - last edited on ‎10-18-2025 17:35 by Fitbit Moderator

My versa 4 keeps flashing with the Fitbit logo, then I get a red X. I have tried to restart my Fitbit but still getting the red X. 

 

Moderator edit: clarified subject.

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‎10-18-2025 17:35

‎10-18-2025 17:35

Good to see you participating in the community @Lmcuk.

Thank you for providing the details about the situation that you are experiencing with your Versa 4, 

Please take a look at the following steps:

  1. Sync in the Fitbit app: From the Today tab, tap the Devices icon (upper left corner) > Your Versa 4 > Sync (the upper right corner). 
  2. If Sync Now doesn’t show an update banner, tap the Devices icon > Versa 4 > Gallery. The app should show a pop up to install the missing apps and recover the device. 
  3. Restart your device: How do I restart my Fitbit device?
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