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Versa 4 says I need to update

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‎10-01-2025 16:07 - last edited on ‎10-01-2025 19:53 by Fitbit Moderator

‎10-01-2025 16:07 - last edited on ‎10-01-2025 19:53 by Fitbit Moderator

My new Versa 4 says I need to update it, but it just spins and never completes the update. I can't use a lot of features, like tracking sleep for example.  I've tried restarting the watch and my phone and reinstalling the app. 

 

Moderator edit: clarified subject.

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‎10-01-2025 19:53

‎10-01-2025 19:53

Good to see you for the first time in the community @Janelle3.

Thank you for providing the information regarding the difficulty with your Versa 4. Thanks for trying to fix it on your own.

Please, try to follow the steps listed in this help article:

Why can't I update my Fitbit device?

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