Versa 4 screen is frozen

[Snyderk]

Fitbit screen stick on install instructions. App synced to watch…. Watch won’t change. Any ideas? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Snyderk. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4's screen is frozen. I understand your concern, I will do my best to help you with this!

Is your Versa 4 a brand new? Have you already set up your Versa 4? If you haven't done so yet, that would explain why you're getting that message on the screen. For instructions on how to see up your device, click here. 

If the above doesn't describe your issue, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.