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Versa 4 screen keeps going blank

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‎08-29-2023 14:05 - last edited on ‎08-30-2023 03:54 by Fitbit Moderator

‎08-29-2023 14:05 - last edited on ‎08-30-2023 03:54 by Fitbit Moderator

My Versa 4 keeps going black only showing the time. I have to move my wrist for all the data to show.

 

Moderator Edit: Clarified subject

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‎08-29-2023 15:49 - edited ‎08-29-2023 15:50

‎08-29-2023 15:49 - edited ‎08-29-2023 15:50

@Mashaka765  I think your Versa 4 has "Always On" enabled. Then your watch stays on all day, but not at night when you sleep.

During the day the watch only tells the time (and maybe something extra) to preserve battery. When you move your wrist, it gets really ON. And your clockface gives you all data that is promised in the gallery.

Autumn-screenshot (1).pngAutumn-screenshot.png

On the Top: AOD modus, On the Bottom: Normal modus

In this clockface there are no stats, just a picture, but the principle is the same.

Community Council MemberMario Dings | Rotterdam NL
Fitbit: Versa, Versa2, Sense. (Versa light) - Phone: Android. - Developer clockfaces.(Nederlands)
Best Answer

‎08-30-2023 03:58

In response to MarioDings

‎08-30-2023 03:58

Hi there, @Mashaka765. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Versa 4.

I totally agree with @MarioDings. For more information about Always-On Display and Screen Wake, see How do I navigate my Fitbit device?

Maria | Community Moderator, Fitbit


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