Versa 4 screen not working properly

[egruss]

 1 minute to solid line solid color and then it's broken up into shattered pieces but not recording sleep not recording walking that much and all in all it does not working at all

Moderator Edit: Clarified subject

[Talahthas · Accepted solution]

Welcome back to the Fitbit community, @egruss!

Sad to hear that you're having an issue with your Versa 4.
To hopefully get things fixed, I'd suggest restarting your device by keeping it's side button pressed for around 10 seconds until you'll see the Fitbit logo on it's display.

If that won't work for you, please try changing the clock face on your device. Here's how to do that:

How do I change the clock face on my Fitbit device? 

If your Versa 4 still isn't working as expected afterwards, I recommend to do a factory reset on your device. Before doing so, please make sure your device is completely charged. To reset your device, first keep it's button pressed for around 10 seconds until you'll see the Fitbit logo flashing on it's display. Then release the button and immediately keep pressing it again until there's a circle around the Fitbit logo. Now release the button and wait until your device has restarted.
Finally, please follow the instructions provided here to set up your device from scratch:

How do I get started with Fitbit Versa 4?

I'll keep my fingers crossed.

[egruss]

I did everything I was told to do I restarted The watch and redid the factory settings restarted the second time and redid the factory a second time the lines around the color lines are all broken up looks like a Star-Spangled banner 4th of July the watch is being returned tomorrow for replacement thank you for your help

[egruss]

I tried everything that you informed me to do restart it and factory reset
I tried just two times now that it's not working I do need my watch I'm 72
years old I use it for my health I have COPD I track my heartbeat and my my
oxygen level I turn around and bought a new one now I think it's too late
to send it back

[Talahthas]

Thanks for having tried to get things fixed by following my suggestions, @egruss. As those didn't work for you, I'd recommend contacting the support team for further assistance: