Versa 4 screen stuck on black

[Xmoore]

I've had this watch for less than a year (Got it for the holidays in 2023) and have never had problems before now. Yesterday, after installing an update, my watch had some minor issues (Randomly glitching and a different watch face and not connecting to the app) but today it's black and still won't connect. It's buzzing and fully charged, so it's on. I've tried to restart it, but nothing comes on the screen as well as changing the watch face, charging it (and restarting it while on the charger), and disconnecting it from my phone, so now I can't even change anything via the app.

[FatimaFitbit]

Hi there @Xmoore! A warm welcome to the Fitbit Community!

Thank you for sharing with us the situation you're having with your Versa 4 and for all your efforts. 

Since you have tried the steps and your Versa 4 still doesn't work, I need more information from you, which is best shared privately. I am sharing a link to a form for you to fill out here.

This form is for you only, so let me know when you have completed it.

[Xmoore]

It has been completed

[FatimaFitbit]

Hi @Xmoore!

Thank you for your answer and for filling out the form.

You will receive an answer from our team support very soon. Please check your junk- and spam folder too.

Happy holidays!