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Versa 4 screen wake isn't working

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‎11-01-2022 08:08 - last edited on ‎11-01-2022 12:21 by Fitbit Moderator

‎11-01-2022 08:08 - last edited on ‎11-01-2022 12:21 by Fitbit Moderator

I got my fitbit 4 and like to move my wrist to turn the watch on.  it doesn't do that so I went to settings and was going to change the "screen wake" to Button &  Motion instead of button only.  However I try clicking that but it doesn't select it.  In fact I can't select any different options for anything in the settings area.   Help!

 

Moderator Edit: Clarified subject

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‎11-01-2022 12:26 - edited ‎10-15-2024 03:19

‎11-01-2022 12:26 - edited ‎10-15-2024 03:19

Hi there, @brelynn31. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

It seems that you've set your Versa 4 into Sleep Mode. When the sleep mode setting is on:

  • Notifications, goal celebrations, and reminders to move are muted.
  • The screen's brightness is set to dim.
  • The Always-On Display clock face is turned off.
  • The screen stays dark when you turn your wrist.
  • The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, please swipe down from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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2 REPLIES 2

‎11-01-2022 12:26 - edited ‎10-15-2024 03:19

‎11-01-2022 12:26 - edited ‎10-15-2024 03:19

Hi there, @brelynn31. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

It seems that you've set your Versa 4 into Sleep Mode. When the sleep mode setting is on:

  • Notifications, goal celebrations, and reminders to move are muted.
  • The screen's brightness is set to dim.
  • The Always-On Display clock face is turned off.
  • The screen stays dark when you turn your wrist.
  • The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, please swipe down from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎02-19-2023 08:29

In response to MarreFitbit

‎02-19-2023 08:29

We have the same problem.  Wrist movement,  screen tap,  or button press will not wake the Versa 4 device. We have confirmed it is not in sleep mode, it is in the mode to wake from wrist mission motion or button tap.  It also is not in do not disturb mode.  

 

Toget the screen to turn on,  we have to competent turn off the device and let it restart. At that point we can access the screen.  But,  once the display times out,  it will not turn back on until we repeat the process. 

 

Please advise. 

 

Thanks, 

Travis

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