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Versa 4 screen won't turn on

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‎11-27-2022 23:40 - last edited on ‎11-28-2022 05:26 by Fitbit Moderator

‎11-27-2022 23:40 - last edited on ‎11-28-2022 05:26 by Fitbit Moderator

Hi I set up my versa four last night. The screen today after wearing it maybe 15 mins has gone black and it won’t turn back on. It has been charged fully and was fine for the first 15 mins. It won’t restart and just in general I am disappointed in spending so much on a watch that now doesn’t work. My surge was fine with no issues but this upgrade has been no end of issues on day one. Can anyone advise on what this is and how to fix this please? 

 

Moderator Edit: Clarified subject

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‎11-28-2022 05:28 - edited ‎06-17-2023 04:46

‎11-28-2022 05:28 - edited ‎06-17-2023 04:46

Hi there, @Leeeeesssaaaar. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. We‘re taking your comments and sentiments in regards to our products into consideration.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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