Versa 4/ shocking customer service

[GGB30]

Hi, i have had a versa 4 for a few years. Recently i have noticed the battery is draining quick, its not syncing and more recently it will switch itself off and become unresponsive. 

I spoke to someone yesterday, who advised i was able to get a replacement- but there was another fitbit that was replaced last year and where that was. I advised the replacement was what i was using. The line then went dead and i was left on my own.

Managed to get my versa 4 to work and the active case was closed. My fitbit has stopped working again and i am frustrated with FITBIT staff. Please help

[DavidFitbit]

Hi @GGB30. Welcome to the Fitbit Community! It's great to have you here. 

I'm sorry to hear your call was lost. Let me help you with your replacement process.

I'll be sending you a private message in order to continue assisting you.

Have a nice day!

[Phil_nc]

This is not surprising. I had a Versa 4 that became less and less reliable when it came to syncing, and then completely stopped tracking my mileage. This was less than a year after purchasing it new with no significant damage.

I was told the only warranty option was to get a refurbished replacement. It showed up and I couldn’t get past setup before it would freeze. I spoke with customer service then went through an endless hold loop. I can’t get anyone at Google to respond to my emails for my claim. 

The Versa 4 line, whether out of the box or because of software updates, seem defective generally. Google seems totally uninterested in addressing the issue, likely because they know that would mean refunds for screwed customers like us. I will never buy another thing from them again 

[MekaKY]

I'm having the same issues with battery and not syncing. So frustrating