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Versa 4 shows red circle and cross then Fitbit logo

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‎01-30-2025 20:32 - last edited on ‎01-31-2025 08:43 by Fitbit Moderator

‎01-30-2025 20:32 - last edited on ‎01-31-2025 08:43 by Fitbit Moderator

Can anyone help I was charging my Fitbit on holiday in Bali and when I went to take it off charge, it has a big red circle with a red cross in it with the words underneath that say data not cleared synce and try again ?? can anyone help me? I have held the button in on the left for 10 seconds. It shows the Fitbit logo and then goes straight back to the red circle and cross.

Moderator Edit: Clarified subject

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‎01-31-2025 08:47 - edited ‎01-31-2025 08:48

‎01-31-2025 08:47 - edited ‎01-31-2025 08:48

Hi there @SexSoccer6!

A warm welcome to the Fitbit Community!

Thank you so much for reporting this situation and for all your efforts.

I checked with support and I have been informed that your request has been successfully reported to support and resolved. The Fitbit community is always available to help you. I hope you have fun with Fitbit.

I recommend you visit our discussion forums. There you will find several users who are interested in fitness, healthy eating, or better sleep and who share many tips with each other. They will certainly be happy to see you there.

Best wishes!

Best Answer