Versa 4 sleep tracking

[alicia.moranz]

My versa 4 had been tracking my sleep but hasn’t for the past 4 nights. I have it securely strapped to my non-dominant wrist. Solution?

[ManuFitbit]

Welcome to the community @alicia.moranz .

Thanks for the details regarding the inconvenience with your Versa 4.

When your body is completely at rest and you haven’t moved for about an hour, your device should record that you’re asleep. Please keep in mind that there are some factors that may prevent your tracker from recording your sleep. Please make sure of the following:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device as described in this help article.
• If you slept for less than 1 hour for sleep patterns or less than 3 hours for sleep stages.
• If your device’s battery is critically low.

If you haven't done so already, please follow the steps listed here below: 

1. Complete a restart procedure. 
1. Try adjusting the sleep sensitivity on the Fitbit app and check if you continue to have the same problem.