Versa 4 started syncing after a firmware update

[hchow]

I've been a long time android user and recently switched to a new iPhone 15. I paired the Versa 4 with my new iPhone after some struggle, but it seemed to work. Two weeks later, the pairing stopped working (e.g. no text messages going to my watch). I tried to unpair and re-pair the watch with my iPhone, but it would not pair. I went through the forums and tried multiples steps advised. I then got on a call with a Fitbit rep and they walked me through the same steps with a Factory Reset of my Versa 4. This did not resolve the issue. The rep was kind enough to offer me a replacement Versa 4 and I would need to ship my current watch back to Fitbit.  Before I did that, I tried re-pairing my Versa 4 back to my Android. It worked on the first try and asked to update my watch. I did the update and then disconnected my Versa from my Android. I then went through the pairing steps again on my iPhone and it paired on the first try. I'm thinking that my watch needed a firmware update to work properly with my iPhone 15. We'll see if the pairing sticks because it worked at first and then didn't. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @hchow. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm glad to hear that you managed to solve the pairing issue between your Versa 4 and your new iPhone. I appreciate you for taking the time to share with us the steps that worked for you as this might be so helpful to other users with the same issue. 

However, since you have a ticket open already, please feel free to contact our Support Team if you run into the same issue so they can continue assisting you. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!