Versa 4 stays in sleep mode

[Dutchie13]

My new fit bit Versa 4 stays in sleep mode. I have set it to wake up with either a button press or wrist movement and neither of those will activate the screen. The only way I can get access to the screen is by doing s full restart but then the moment it goes to sleep I lose access to the screen.

It also doesn't seem to count steps either.

I've disconnected bluetooth, tried a factory reset. I honestly feel like mine just doesn't work but I'm hoping it can be fixed.

[Guy_ · Accepted solution]

Hi @Dutchie13 - it sounds that the watch is faulty if you did a factory reset. As it is under warranty get it replaced.

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