09-18-2025
13:54
- last edited on
09-18-2025
18:21
by
ManuFitbit
09-18-2025
13:54
- last edited on
09-18-2025
18:21
by
ManuFitbit
Fitbit versa 4 is the worst ever. Twice this week it stopped logging my exercise during the exercise and returned to the home screen. Also, I have to check every day to make sure it is synced, or it will not log anything to my page.
Moderator edit: clarified subject.
09-18-2025 15:14
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
09-18-2025 15:14
Hello @RHopp22
I moved your post from the Android app forum to the Versa 4 product help forum, which is a better fit for your post.
Rieko | N California USA MBG PE
Best Answer09-18-2025 18:11 - edited 09-18-2025 18:11
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
09-18-2025 18:11 - edited 09-18-2025 18:11
Welcome to the community forums @RHopp22.
Thank you for providing the details about this behaviour of your Versa 4. Sorry to know the difficulties that you are experiencing with it.
Have you tried to perform a restart? Please, press and hold the button for 10 seconds until the Fitbit logo appears on the screen, and then release the button.
In addition, if you believe that the device is not syncing correctly with the Fitbit app, follow the steps listed in this help article:
Why won't my Fitbit device sync?
Thanks for your help @RiekoC
Best Answer09-19-2025 09:05
09-19-2025 09:05
I have done a restart a couple of times, and things aren't any better.
Best Answer