Versa 4 stopped receiving notifications after a factory reset

[ZoeERW]

• My versa stopped receiving all notifications from texts, calls, messenger and whatsapp. I have deleted the app reloaded it, checked all setting, turned off Fitbit and watch and even done a factory reset. Still nothing is coming through on my Fitbit! 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @ZoeERW. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still not receiving notifications. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend checking whether your Versa 4 is in sleep mode. When sleep mode is on:

• Notifications, goal celebrations, and reminders are muted.
• The screen's brightness is set to dim.
• The screen stays dark when you turn your wrist. To wake your tracker, firmly tap the screen twice.
• The sleep mode icon illuminates in quick settings.

If the above doesn't describe your issue, please see Troubleshooting quick tips for iPhones and/or Why are notifications delayed or missing? depending on your phone. 

[ZoeERW]

I have double checked and checked again! Have turned everything off and done factory resets. Still nothing. How do I go about getting a replacement?

[MarreFitbit]

@ZoeERW Thanks for following the tips and recommendations I've provided above. 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance!