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Versa 4 stopped responding to anything

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‎11-30-2023 23:57 - last edited on ‎12-01-2023 03:07 by Fitbit Moderator

‎11-30-2023 23:57 - last edited on ‎12-01-2023 03:07 by Fitbit Moderator

I've just bought my Fitbit versa 4 and two days in its stopped working. I woke up to find the watch face black with the fitbit logo on.

I've tried charging it and restarting it but the screen just comes back with the logo on. The app keeps trying to launch the connection to the watch but it can't connect.

Help!!! Please

Moderator Edit: Clarified subject

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2 REPLIES 2

‎12-01-2023 03:00

‎12-01-2023 03:00

Welcome to the Fitbit community, @HelenFrancesM!

Sad to hear that your Versa 4 isn't working as expected.
As a first approach to hopefully get things fixed, I'd suggest having a closer look here:

Why isn't my Fitbit device's battery charging? 

Please pay special attention to this:

How do I clean my Fitbit device? 

If all that won't work for you, I would contact the reseller to get an exchange considering the device having been bought just two days ago.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎12-01-2023 03:12

In response to Talahthas

‎12-01-2023 03:12

Hi there, @HelenFrancesM. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 4 stopped responding and it's stuck on the Fitbit logo only. We'll do our best to help you with this. 

As a first approach, please follow @Talahthas' tips and recommendations. 

If the issue persists, can you tell whether your Versa 4 is fully charged? Please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Versa 4. I would recommend trying this maybe twice in a row if a first try doesn’t work. 

Let us know if you keep getting the Fitbit logo after all the steps provided above. 

Maria | Community Moderator, Fitbit


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