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Versa 4 stopped showing my readiness score

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‎05-24-2023 02:51 - last edited on ‎05-24-2023 04:44 by Fitbit Moderator

‎05-24-2023 02:51 - last edited on ‎05-24-2023 04:44 by Fitbit Moderator

I have tried all of the recommendations I have read about and I can’t get a readiness score. This was the main reason I purchased this Fitbit. Any other suggestions besides:

wearing it for 14 days and at least 4 nights 

ensure the device is snug on your wrist 

deleting the Fitbit app and reinstalling 

deleting the readiness tab and adding it back to the dashboard 

restarting the Fitbit 

Any assistance would be appreciated!

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎05-24-2023 04:44 - edited ‎05-28-2023 04:37

‎05-24-2023 04:44 - edited ‎05-28-2023 04:37

Hi there, @Katers2021. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4. i understand how important is to you to get your readiness score. 

To better assist you, may I know if you're using iOS or Android? Did you cancel and rejoin Fitbit Premium at a later date? 

If the above describes your issue and you're an iOS user, please try the following steps:

    • Tap Daily Readiness Tile
    • Tap Daily Readiness Settings Button
    • Tap "Withdraw consent" button and confirm this action
    • Back in the Home Screen, tap Daily Readiness Tile.
    • Now the consent screen will appear and after agreeing to it, the scores will be computed and the feature is usable.
Maria | Community Moderator, Fitbit


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‎05-25-2023 03:47

In response to MarreFitbit

‎05-25-2023 03:47

Hello!

I'm using iOs and this is the first time I have ever had a premium membership. I have never cancelled or rejoined premium. I tried the above steps and I get the same info as before.

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‎06-15-2023 09:00

‎06-15-2023 09:00

My readiness score has never appeared. I have posted the problem on here before but it is no longer available. I did all of the things they suggested (deleting the app, updating both the watch/app, changing settings on my phone and the app dashboard, etc.). Nothing has worked. Can anyone give any further suggestions? 

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‎06-15-2023 10:42

In response to Katers2021

‎06-15-2023 10:42

Hi @Katers2021  your post was still available, so I merged your latest one with it. You might need to get with customer support directly.

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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‎07-20-2023 09:46

‎07-20-2023 09:46

I had an inspire 2 and upgraded to the versa 4 last week. Since installation i havent had a readiness score at all and have had the watch on permanently except showering. Android.

Readiness score worked just fine with my previous watch.

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