08-31-2024
09:35
- last edited on
09-02-2024
09:04
by
MarreFitbit
08-31-2024
09:35
- last edited on
09-02-2024
09:04
by
MarreFitbit
Since the update Monday , my active zone minutes are properly displayed on my versa 4 , but NOT syncing to the app.
I’ve shut down and restarted watch, I’ve logged out and logged back in and deleted and reinstalled app to no avail. I have images. The calories burned appear to coincide with my activity, but active zone minutes only show as 2. What haven’t I tried?
Moderator Edit: Clarified subject
09-02-2024 09:08
09-02-2024 09:08
Hi there, @Therev1953. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still not syncing your active zone minutes. I understand your concern, we're here to help you!
I've seen you contacted our Support Team after posting here and they already offered some troubleshooting steps, my best advice is to keep the conversation directly with them so they will tell you what is the next step in case that the recommendations provided haven't worked.
Thanks in advance!
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09-04-2024 07:17
09-04-2024 07:17
Still not syncing what shows on the watch. I have tracker pictures/screenshots too that show the disparity. I have 5 Fitbits- none of which work with the app now. 4 that no longer worked when Google changed the original dashboard. I don’t understand the logic behind a lot of the “extra” stuff.i.e. I would never leave my house for a long run without my phone- so I don’t need Google pay or Alexa of Spotify or pandora on my watch. I have earbuds and a phone. Honestly I don’t need the GPS except for weather at a glance - but if I’m outside I can just look up. I have over $1000 in Fitbits and an Aria scale that’s no longer supported. Not very happy right now.