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Versa 4 stopped tracking my exercises

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‎03-18-2023 05:05 - last edited on ‎03-19-2023 04:54 by Fitbit Moderator

‎03-18-2023 05:05 - last edited on ‎03-19-2023 04:54 by Fitbit Moderator

Recently bought the versa 4, seemed to be working fine but I the last 2 weeks has stopped tracking exercise; active minutes record but workout isn’t visible to view heart rate and doesn’t register as exercise 1 of 5 days exercise

I have tried delegating/updating app, unpairing:repairing watch via blue tooth, wearing watch for exercising as per manual 

 

please advise

 

 

Moderator Edit: Clarified subject

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‎03-19-2023 05:27 - edited ‎06-03-2023 11:08

‎03-19-2023 05:27 - edited ‎06-03-2023 11:08

Hi there, @Fran_22. Welcome to the forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. 

To better assist you, may I know if you changed something in the way you used to track your exercises? Are you trying to track GPS activities? Are you using the Exercise app on your Versa 4 or SmartTrack?

Maria | Community Moderator, Fitbit


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