Versa 4 stopped tracking my heart rate

[Lisa7885]

I've had my Versa 4 less than 1 year. I take very good care of it. When I woke up, the heart rate monitor was working, but after being at work one hour I noticed the HR was displaying --

I took it off to make sure nothing was blocking the sensors. The sensor lights were out. I checked for an update. Nothing. I synched it with the app and the HR monitor still doesn't work.

How do I get a replacement?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Lisa7885. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 stopped tracking your heart rate data. I understand where your concern is coming from, I will do my best to help you with this!

As a first approach, I'd recommend performing a restart on your Versa 4. Test it afterwards and see if the issue persists. 

If it does, please see our troubleshooting steps in What factors can affect my heart-rate reading on my Fitbit device?

[Lisa7885]

That worked Marre! Thank you so much! Have a great day!

[MarreFitbit]

@Lisa7885 I'm pleased to hear that the steps I recommended did the trick. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!