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Versa 4 stopped tracking my heart rate

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‎09-23-2024 12:38 - last edited on ‎09-25-2024 17:54 by Fitbit Moderator

‎09-23-2024 12:38 - last edited on ‎09-25-2024 17:54 by Fitbit Moderator

Has anyone had issues with their Versa 4 heart rate tracker? I was a big Versa 2 fan and upgraded about a year ago and have had nothing but issues with the Versa 4. It seems like every time during tracked workouts that I start to sweat suddenly my heart rate is in the low range or can't be found. I thought this would get better as the watch got more data on me, but a year in of continuously wearing it and tracking workouts and it's still awful. I wear it in the recommended spot at the recommended tightness, but nothing helps except constantly wiping the back of it during workouts. Since I often need my hands for workouts, this is a big issue and I can't accurately track my calories. Does anyone have similar issues or any suggestions? 

Moderator Edit: Clarified subject

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‎09-23-2024 15:42

‎09-23-2024 15:42

I’ve noticed that my resting HR gets higher after I charge my watch. I either need to restart the watch or reboot and sync then it’s back to normal. For example, just standing in place, it said over 100 but when I rebooted it drops about 30 points. I switched faces to see if this helps. So far it seems more stable using a FB designed face vs a user built one. 

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