Versa 4 stopped tracking my sleep after the update

[Catsmeowgh]

I have fitbit 4.23 , it updated on August 15th. Not tracking sleep, it just says no data.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Catsmeowgh. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the screenshot attached. I understand your concern, I will do my best to help you with this!

As a first approach, please restart your Versa 4. Then, test your Fitbit device to see if it starts tracking your sleep data. If the issue persists, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.
  
  

For more information, see What should I know about Fitbit sleep stages?

[Catsmeowgh]

It is tracking sleep now. Thank you.
Gina Humble

[MarreFitbit]

@Catsmeowgh You're very welcome! I'm glad to hear that your Versa 4 is now tracking your sleep data. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!