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Versa 4 stopped tracking my sleep and heart rate data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-24-2023 16:13 - last edited on ‎09-25-2023 06:31 by Fitbit Moderator

‎09-24-2023 16:13 - last edited on ‎09-25-2023 06:31 by Fitbit Moderator

I noticed the green light on the back of my Versa 4 is not flashing. Sleep and heart rate are not being detected. I've restarted, changed clock faces, synced and nothing has worked. Anything I'm missing?

Thank You

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎09-25-2023 16:16

‎09-25-2023 16:16

Welcome to the community forums @DanaRae84.

Thank you for sharing the inquiry regarding your Versa 4.

If your watch doesn't detect a heart-rate signal, make sure you're wearing your watch correctly, either by moving it higher or lower on your wrist or by tightening or loosening the band. Versa 4 should be in contact with your skin. After holding your arm still and straight for a short time, you should see your heart rate again.

Before considering other options, I recommend that you try restarting the device

In addition, please follow the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading, this has been useful to other users who have experienced something similar. 

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