Versa 4 stopped tracking my sleep data

[Perez138]

So for the past 3 days now my versa 4 has stopped  tracking my sleep. 

I've cleaned the sensor and taken the advice I've found online but I've just woken up and yet again. No sleep has been recorded. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Perez138. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 4. 

There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information about why you see your sleep pattern, tap or click the sleep record that shows your sleep pattern. Also, see What should I know about Fitbit sleep stages?

[Perez138]

Still not working. Hasn't tracked my sleep in about 5 days now.