Versa 4 stopped tracking my sleep data

[SunnySoleil]

My Versa has stopped tracking my sleep and I have tried customer support on the app and keep getting an unknown error.

How speak to somebody or get some help from customer support on this?

Moderator Edit: Clarified subject

[ManuFitbit]

Hi @SunnySoleil. Welcome to the community forums. 

Thank you for taking the time to share the inquiry regarding sleep. Sorry to know the difficulties.

Please keep in mind that there are some factors that may prevent your tracker from recording your sleep. Please make sure of the following:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device as described in this help article.
• If you slept for less than 1 hour for sleep patterns or less than 3 hours for sleep stages.
• If your device’s battery is critically low.

If you haven't done so already, please try to complete a restart by pressing and holding the button for 10 seconds until you see the Fitbit logo on the screen, and then release the button.

In addition, please wear your device on your non-dominant hand and monitor it for the next few days. 

In order to get more information about how your device track your sleep, please see: How do I track my sleep with my Fitbit device?

[SunnySoleil]

Thank you.. I sleep in stages, and it always recorded them.. maybe it's
because they're under three hours.
appreciate this
[image: all the best]

*Sunny Peta*
Writer/Storyteller - Somatic based Life Coach - Yoga Facilitator - Workshop
Leader

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