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Versa 4 stopped tracking my steps

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‎07-26-2023 07:19 - last edited on ‎07-26-2023 10:28 by Fitbit Moderator

‎07-26-2023 07:19 - last edited on ‎07-26-2023 10:28 by Fitbit Moderator

I noticed today that my phone said 0 steps.  My first thought was that it wasn't syncing.  But when I looked on my Versa 4, it also said 0 steps.  It said I only had 1,500 steps yesterday.  So sometime yesterday morning it stopped counting steps.  Not the app, the actual device itself.  I have tried restarting it multiple times, it still says 0 steps today.  It was not syncing with my phone - had the red exclamation point.  Since restarting the phone, it now syncs, but the device still has 0 steps.  Any ideas?

Moderator Edit: Clarified subject

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‎07-26-2023 10:32

‎07-26-2023 10:32

Hello there, @Scrltotara. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Versa 4 before reaching out. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I hope we can solve your issue soon. 

Maria | Community Moderator, Fitbit


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