Versa 4 stopped tracking my workouts as it used to

[Bishop53]

The Versa 4 had an update a couple days ago.  Now my app locks up.  I cannot track my running.  I cannot manually log workouts.

i bought this Versa 4 about one month ago.  I only have 2 expectations from it.  I want to view my heart rate while jogging.  I also want to log exercises while working out or log them afterwards.  I’ve turned off my auto run detect feature but the versa 4 still auto detects my runs which stops me from viewing my heart rate.  I hate that.  Fail #1 of my main goal for buying this item.  Fail #2 happened during this latest update.  Now I cannot track my exercise.

VERY disappointed with this purchase.

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @Bishop53!

Sad to hear that you're having issues with your Versa 4.
As a first attempt to get things fixed, I'd suggest restarting your device by keeping it's button pressed for around 10 seconds until you'll see the Fitbit logo on it's display.
If that won't work for you, please try to do a factory reset on your Versa 4 and set it up from scratch to see if it will be working as expected afterwards.
To factory reset your Versa 4, first keep it's button pressed for around 10 seconds until you'll see the Fitbit logo flashing on it's display. Then release the button and immediately keep pressing it again until there's a circle around the Fitbit logo. Now release the button and wait until your device has restarted.
Finally, please follow the instructions provided here to set up your device:

How do I get started with Fitbit Versa 4? 

[MarreFitbit]

Hi there, @Bishop53. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not tracking your exercises as it used to. I understand how you must be feeling, I will do my best to help you with this!

Before considering a factory reset, please restart your Versa 4 as suggested by @Talahthas.

On a side note, I'd like to check some things with you to make sure all settings are correct. First, turn on the always-on screen option to prevent the screen from turning off during a workout. This feature decreases your device’s battery life.

1. On your device, open the Exercise app > swipe to choose an exercise.

2. Swipe up to open the exercise settings.

3. In the Always-on display section, tap the switch to turn on the setting.

4. Swipe down to return to the exercise screen, then tap the play icon to start the workout.

On the other hand, make sure you've turned off the automatic tracking correctly by following the steps below:

1. From the Today tab in the Fitbit app, tap the Exercise days tile.
2. Tap more, and then tap Activity Settings.
3. Tap an exercise, and adjust the duration or turn off Auto-recognize

[Chikestar]

Im having the same issue!! Been loyal to Fitbit since 2017 with my charge 2. It was faithful to me until it died a few weeks ago. I just bought the versa 4 last week and it keeps shutting off on me randomly…it won’t track my workouts. Literally everything I bought it for it doesn’t do. 😣☹️

[Bishop53]

So my Versa 4 fixed itself with being able to track my workouts.
However, the “run auto detect “ still won’t turn off even though I went into the settings and turned it off. Someone from Fitbit gave me manual instructions to turn off the “run auto detect “, but their instructions don’t work.
So I still cannot track my heart rate when running.
Very disappointing considering my main reason for buying this device was to monitor my heart rate while exercising.
Sent from my iPhone