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Versa 4 stopped working after factory resetting my phone

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‎05-11-2025 16:38 - last edited on ‎05-12-2025 08:29 by Fitbit Moderator

‎05-11-2025 16:38 - last edited on ‎05-12-2025 08:29 by Fitbit Moderator

I had to factory reset my cell phone. And now my versa . Watch will not work right, the heart rate, stays steady at one number, and it does not so my steps. I have synced, it several times, I have disconnected it app from my phone. I don't know what else to do, I need help, or do I need to use my old versa watch?

Moderator Edit: Clarified subject

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‎05-12-2025 08:35

‎05-12-2025 08:35

Hi there, @Reginamercer04. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 has stopped syncing after factory resetting your phone. I understand your concern, I will do my best to help you with this!

If you're still having this issue, please try the following: 

  • Make sure that your Fitbit app is updated
  • Log out of your Fitbit app
  • Force quit the app
  • Log back into your Fitbit app
  • Try syncing your Versa 4 and check if your data is updating

If the issue is not yet solved after trying the above, would you mind letting me know which other data is not syncing besides your heart ate and steps?

Maria | Community Moderator, Fitbit


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