Versa 4 stopped working and shows a red X

[RW222]

My Versa 4 woke me up vibrating and appeared to be trying to restart from an update. However, after the fitbit logo it shows a red X.

I've tried the restart and factory restart, but it is still doing the same thing. Placed it on the charger for an extended period of time as well, but it keeps trying to boot up and keeps ending with the red X.

Any other recommendations would be appreciated. 

Moderator edit: updated subject for clarity

[DaniFitbit]

Hey @RW222. Welcome to the Fitbit Community Forums! Thanks for posting and for the troubleshooting steps you've tried. I'm sorry to read that your Versa 4 is still stuck on the red X. I'll help you to get back on track.  

I suggest you to do the following: 

1. Sync the device in the Fitbit app.
2. If Sync Now doesn’t show an update banner, please tap your profile picture > your device image > Gallery. The app should show a popup to install the missing apps to install the missing apps and recover the device.

I'll be around. 

[RW222]

Thank you for the advice.

I did as you instructed and it worked for a few hours, but then went to a blank screen. I tried to wake it up with touches to the screen and holding the button, but nothing worked. I took it off and put it on the counter when a few minutes later I noticed it going back into through the reboot sequence ending with the red X.

Any additional advice would be much appreciated!

[DaniFitbit]

Welcome back on board to our community forums @RW222! Thanks for your reply and for your efforts to resolve the red x situation. 

In this case, contact support if you haven't already. I am sure they have the right tools to help you further. 

Fill out the form. You will then be recommended some help articles. After that, you will be able to choose how to contact support.

Have a good one! 

[SummerBreeze7]

Try the tips in this YouTube video that I found very helpful. If it doesn't work, go to the comments section (I've included the link). It gives a better way of resetting the Versa 4 to its factory default. It worked for me when nothing else did. Good luck. 

https://youtu.be/lg0n2MxFVug?si=I6GjUTkiJ0q47juH

https://youtube.com/watch?v=lg0n2MxFVug&lc=Ugzc4jqoq5WVnabuOTd4AaABAg&si=U3eL6DS8hxfv9ghT

[DaniFitbit]

It’s good to see you around in the forums @SummerBreeze7!

Thank you for sharing your suggested solution and for the videos shared. I'm sure it will help many users.

Please let us know if you have any further suggestions.

Keep it up!

[cloughandy]

The firmware update has broken it. I'm in the same boat, unfortunately none of the suggested fixes have worked and the previously perfectly working Versa 4 remains bricked. 

Hope that you have better luck!

[RW222]

If it's the firmware update, why are they not covering it?

They have told me that it can't be fixed. I have tried everything they asked and spent lots of time with their technical support on the phone.

They offered me 35% off a new one. I'm not sure what to do. I'm very disappointed.