Versa 4 stopped working one week before I tried help Fitbit but gone through No help

[jameskjoseph]

My Fitbit versa 4 stopped working one week before. I tried for online help no use. Then I tried for a service center in India. Nothing found please help me anyone who knows a reliable service in India 


Moderator edit: updated subject for clarity

[MarioSFitbit]

Hi @jameskjoseph ! Welcome back to our forums! 
Thank you for your message ! I'm sorry to hear that your Versa 4 stopped working. 

In order to help you, could you please give more details about the issues you experienced with your Versa 4? 
When you charge it, do you feel a vibration or do you see the Fitbit logo appear?
Do you see the green lights on the back?

[jameskjoseph]

It’s stopped working during the nighttime it automatically switches off and switches on several times and becomes dead. If I am charging it same thing happens again

Get Outlook for iOS<>

[MarioSFitbit]

Hi @jameskjoseph ! Welcome back to the Fitbit Community ! 
Thank you for your additional information. I'm sorry to hear about this issue of your Versa 4 switching on and off. 
Please try to restart your device : Press and hold the button for 10 seconds until the Fitbit logo appears on the screen, and then release the button.
Then, set up your device How do I set up my Fitbit device?

[jameskjoseph]

I tried this also several times but logo appears and after few seconds ( X ) appears off again it happens several times. I am trying to attach the video but it fails to deliver

Get Outlook for iOS<>

[MarioSFitbit]

Hi @jameskjoseph ! Welcome back ! Thank you for your efforts and also for the additional information provided ! 
In this particular situation, due to the symptoms that you have indicated, please try the following steps : 

Please on the phone, go to Settings > Bluetooth and remove all connections that exist with the watch. (Forget, ignore or unpair device depending on the phone's operating system version).
Turn off the Bluetooth and restart your phone. (switch off and on again). 

Then, do a factory reset of your watch : 
Press and hold the Versa 4's button for about 8 seconds until the screen turns off and vibrates.
When you feel the vibration, release the button and immediately press and hold the button again.
Wait for the Fitbit logo to appear. Once the logo disappears, release the button, then press and hold the button again.
When you feel the vibration, release the button, then wait for the watch to complete the factory reset.

After that, and when the phone is back on, turn the Bluetooth on again, but DO NOT attempt to connect to the watch from here.

Go on the app. From here, try setting up the watch as a new device. How do I set up my Fitbit device?

I hope this helps !