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Versa 4 stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-02-2024 13:50 - last edited on ‎07-02-2024 14:43 by Fitbit Moderator

‎07-02-2024 13:50 - last edited on ‎07-02-2024 14:43 by Fitbit Moderator

Versa 4 won't work. I've tried everything.  2.5 years old. 2nd Fitbit purchase, 2nd time the Fitbit has died. I've tried everything. Needless to say, I won't ever buy a Fitbit again.

Moderator Edit: Clarified subject

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2 REPLIES 2

‎07-02-2024 14:45

‎07-02-2024 14:45

Hi there, @gamblecatherine. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still not working. I understand how you must be feeling, I will do my best to help you with this!

To better assist you, would you mind sharing more details of the issue? Is it not turning on? Is it not syncing? 

Looking forward to hearing from you. 

Maria | Community Moderator, Fitbit


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‎07-02-2024 17:58

In response to MarreFitbit

‎07-02-2024 17:58

Good afternoon. The Versa 4 will not charge. The watch worked up until 4
days ago. 1. I checked the p;f charger. Purchased a new charger. Rebooted
the watch by holding the button for 20 -30 seconds.The fitbit logo will
display briefly when I put the watch on its charger. Following, there's a
black screen. I left the watch on the charger overnight and still nothing.
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