Versa 4 stopped working

[Whatzhappn]

Fitbit not tracking sleep.
Heart rate is not showing

Fitbit app opens directly to Active Fit App.
Yesterday, data at least synched, today, no synching to active fit
Fitbit app shows step data from yesterday from husband’s ipad, as we opened app 

Have done fixes multiple times, including

restarting Fitbit, hard reset, took app off, too active fit app off

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Whatzhappn. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 has stopped working. I understand your concern, I will do my best to help you with this!

Please note that the Fitbit app won't show any recent data until your Versa 4 syncs. To better assist you, please confirm that you've tried all troubleshooting steps provided here Why won't my Fitbit device sync?

If you've tried the above but to no avail, please try the steps below in the order listed (even if some of them you've tried already). Important: Please be aware that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored.  

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.