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Versa 4 stopped working

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‎12-05-2024 15:47 - last edited on ‎12-07-2024 09:26 by Fitbit Moderator

‎12-05-2024 15:47 - last edited on ‎12-07-2024 09:26 by Fitbit Moderator

I am on my third Versa. Everytime I swear I won't buy another one. When it works I am satisfied with it. The first 2 stopped working less than 2 years. The third one less than a year and a half. Perhaps I am just unlucky. What is your experience? Can you suggest something longer lasting? Thanks for your advice and experience


Moderator Edit: Clarified subject

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‎12-07-2024 09:43

‎12-07-2024 09:43

Hi there, @scout7777.

Thanks for taking the time to share your feedback with us. I understand your concerns, and I apologize that you haven't had the experience we strive to provide. Our team is continuously working on our devices, and the feedback we receive from our members plays a crucial role in this process. Your comments are valuable to us and will help us to continue improving.

Regarding your Versa 4, I went ahead to check your details and I noticed you already got in touch with our Support team. Because they have access to all your information, I'd recommend keeping an open communication with them in order to receive further assistance.

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‎12-07-2024 09:43

‎12-07-2024 09:43

Hi there, @scout7777.

Thanks for taking the time to share your feedback with us. I understand your concerns, and I apologize that you haven't had the experience we strive to provide. Our team is continuously working on our devices, and the feedback we receive from our members plays a crucial role in this process. Your comments are valuable to us and will help us to continue improving.

Regarding your Versa 4, I went ahead to check your details and I noticed you already got in touch with our Support team. Because they have access to all your information, I'd recommend keeping an open communication with them in order to receive further assistance.

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