Versa 4 stops updating my data in the middle of the day

[SueF99]

I got this Versa 4 for Christmas. This is about the 3rd time this has happened. The watch stops counting steps but if I look at the app on my phone, it continues to count steps throughout the day. This past week I have had to turn my Versa 4 off and on 2X to get it to reset the watch face. Not sure why this keeps happening, but for a 7 7 month old product - this is super frustrating.


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SueF99. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 keeps stopping updating your data throughout the day. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.