Versa 4 stuck on Fitbit logo and a red X

[HemaMalika]

Purchased Fitbit versa 4 in July 2023.When tried to switch on ,blue Fitbit symbol is displayed and a big :cross_mark: .Tried all the ways like keeping the charge for many hours and switching on but no use.And other issue when we are keeping charge back of the watch green lights are not displaying.. Please help..

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @HemaMalika. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is stuck on the Fitbit logo. We're here to help you! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

[CPK-Chantal]

MarreFitbit      I  also purchased a Versa 4 in JULY of 2023, the 26 and what a coincidence my Versa 4 stopped synching May 24 of 2024 on May 25 same year I tried resetting by pressing button got the same logo blinking light show followed by that depression inducing red X over and over again. Tried it both plugged in and not plugged in At that point watch was still functioning  except for being 25 minutes off with the time. While trying to pair with my tablet itself and the app it stopped functioning for except if you manually press button to reset, both plugged in and not plugged in, but was still ending with logo followed by sad red X. Had no more light under the watch at that point. Tried uninstalled and reinstall the app. Got to the setting up Versa 4 following instructions when at the enter 4 digit code it would find the Versa 4 but was unable to pair so no digits could appear and would get a blue circle turning on the app, followed by message that it was taking longer than usual then after a while would give me the choice to try again, and I tried over a dozen times with same results. You referred to following steps suggested by Fitbit team, what else is there for me to try MarreFitbit ? Please and thank you in advance. If HemaMalika reads this post depending if you get notified about additional activity with your posts or not I would also like to hear about how you got the problem resolved since we are a kind of kindred spirits having the same problem in the same month and having purchased our VERSA 4 in the exact month and year. Please and thank you in advance to you also.

[Paul-79]

Sorry to say I had the same issue however my would not work fresh out of the box. In the end I sent it back and got a replacement.  Worked perfectly and fingers crossed still is, must have been a faulty build. Best of luck with it.

[CPK-Chantal]

Paul-79 thanks for your feedback. How long did it take to get the new one? I'm probably at the replacement stage for it. My present Versa 4 lasted 10 mth but I have an extended warrantee so I should be okay but if it is going to take to long to get another one back may purchase another type of Fitbit in the mean time. The time I had a Versa it only lasted 4 mths but the replacement lasted over 2 yrs old, so I'm feeling somewhat confident about a replacement.

[Paul-79]

It took a couple of weeks for me…they had to verify that it was indeed faulty first before sending out a new one. I guess it will all depend on where you got it from really.  Just enquire when you arrange return how quick the turn around will be, fingers crossed it won’t be too long.

[CPK-Chantal]

Thank you so much for answering back Paul-79. Very helpful. Have a good day and a great week.

[HemaMalika]

Hi Marre Fitbit,

Thanks for the reply.Case I'd :- #52517246 They replied and offered for a replacement watch.Its been 10 days that they mentioned this and asked for my details.No information is given  later and no reply from them.

Could you please check with them and ask for a speedy process or any reply as my warranty period may expire.

[RenataJMP]

I am having the same problem and need help too. What is written on the community does not work for my Versa 4