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Versa 4 stuck on Fitbit logo and a red X

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‎08-14-2023 12:35 - last edited on ‎08-15-2023 04:01 by Fitbit Moderator

‎08-14-2023 12:35 - last edited on ‎08-15-2023 04:01 by Fitbit Moderator

My fitbit Versa 4 was flashing the Fitbit dots logo. Then it gave me a big red X. Now it won't restart. Please help!


Moderator Edit: Clarified subject

Best Answer
4 REPLIES 4

‎08-15-2023 03:19

‎08-15-2023 03:19

Welcome back to the Fitbit community, @JoyBra!

Sad to hear that you're having an issue with your Versa 4. I'd suggest trying to restart your device by holding it's button for around 10 seconds until you'll hopefully see the Fitbit logo on it's display.

If that won't work for you, please try if switching to a different clock face will get things fixed. Here's how to do that:

How do I change the clock face on my Fitbit device? 

I'd like to point out that it's important to keep your Versa 4 and your phone within Bluetooth reach until the process is completed. If your device is working as expected afterwards, you can switch back to the clock face you had selected before.

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎08-15-2023 04:09

In response to Talahthas

‎08-15-2023 04:09

Hi there, @JoyBra. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. @Talahthas Thank you so much for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎08-15-2023 08:32

In response to Talahthas

‎08-15-2023 08:32

Thanks but I've tried the 10 second button hold many times. It does nothing but bring me back to the flashing logo. And I cannot bring up the clock face. That is the big problem! I finally contacted support and after about an hour of trying numerous things, he finally told me to request a replacement Versa 4, which I have now done.
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‎08-15-2023 14:19

In response to JoyBra

‎08-15-2023 14:19

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