Versa 4 stuck on Fitbit logo and a red X

[anjio]

Hi everyone

My versa 4 has started restarting automatically, the Fitbit logo flashes, the red X comes up, and then the screen is gone. Nothing is working anymore. I unpaired it from the app and reset it, connected it again, but it isn't working. There is absolutely no product support available, i am in India and getting zero support. Please help!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @anjio. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. I understand how you must be feeling. I will be more than glad to help you over here! 

If you haven't done so yet, please try to manually sync your Versa 4 by tapping your profile picture >  your device image > Sync Now.  By doing this, a firmware update banner should appear.

If Sync Now doesn’t show an update banner, please tap your profile picture > your device image > Gallery. The app should show a popup to install the missing apps to install the missing apps and recover the device. If the firmware update banner does not show, press and hold the side button for 10 seconds until the Fitbit logo appears on the screen, then release the button. For more information please visit How do I restart my Fitbit device?

If none of the above works, please do a manual factory reset: Press and hold the button for about 8 seconds until the screen turns off and vibrates. When the customer feels the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.

[anjio]

Hi, thanks for your response. I have tried all of the above steps however nothing is working at all, it continues to exhibit the same behaviour. I have also tried unpairing and pairing again however the screen does not display the pairing passcode as well.

I intend to seek a replacement. Can you direct me whom to get in touch with for initiating this process? Please note that I am based out of India. My product was bought in January earlier this year and therefore is under warranty, but I can't find a way to claim.

[adavecampbell]

Mine is brand new and this is all I get. I’ve tried the above now what do I do

dave

[vitalischinyany]

I have the same problem. When charging the watch is stuck on fitbit logo. I take off the charger the battery discharged to 0%. Tried to reset using the side button without success.

The product is still within 1 year warranty window. How do I get a replacement. 
Awaiting your response.