Versa 4 stuck on Fitbit logo and a red X

[nat_parkinson]

I left my versa 4 on the couch over night came down and it does not work, I've tried all the above and nothing has worked so far could you advise what else can be done, was working fine before i went to bed last night, now it just keeps having the logo come on every 5/10 mins but no boot up

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @nat_parkinson!

Sad to hear that you're having an issue with your Versa 4.
As you've mentioned to already have tried restarting your device to get things fixed, I'd suggest changing the clock face to another one.

How do I change the clock face on my Fitbit device? 

If this will get your device back to working order, you can switch back to the previous clock face.

I'll keep my fingers crossed.

[MarreFitbit · Accepted solution]

Hello there, @nat_parkinson. Thanks for stopping by in the Fitbit Community Forums and your time in trying to troubleshoot the issue with your Versa 4 before posting here. 

If you continue having the issue after following @Talahthas' tips and recommendations, please try to manually sync your Versa 4 by tapping your profile picture >  your device image > Sync Now.  By doing this, a firmware update banner should appear.

If Sync Now doesn’t show an update banner, please tap your profile picture > your device image > Gallery. The app should show a popup to install the missing apps to install the missing apps and recover the device. If the firmware update banner does not show, press and hold the side button for 10 seconds until the Fitbit logo appears on the screen, then release the button. For more information please visit How do I restart my Fitbit device?

If none of the above works, please do a manual factory reset: Press and hold the button for about 8 seconds until the screen turns off and vibrates. When the customer feels the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.