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Versa 4 stuck on Fitbit logo and a red X

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‎05-13-2024 02:03 - last edited on ‎05-13-2024 03:14 by Fitbit Moderator

‎05-13-2024 02:03 - last edited on ‎05-13-2024 03:14 by Fitbit Moderator

My Versa 4 appears to have died 😞  I can't get it to turn on after it turned itself off at the weekend.  The screen has a flashing logo followed by a large red cross. Can anyone help ?  Thanks in advance

Moderator Edit: Clarified subject

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‎05-13-2024 03:14

‎05-13-2024 03:14

Hi there, @Sh13nna. Thanks for stopping by in the Fitbit Community Forums and for sharing the details about your Versa 4's issue. I understand how you must be feeling. I will do my best to help you with this! 

Even when the screen seems to be dead, would you mind trying to sync? To do so, please try to manually sync your Versa 4 by tapping your profile picture >  your device image > Sync Now.  By doing this, a firmware update banner should appear.

If Sync Now doesn’t show an update banner, please tap your profile picture > your device image > Gallery. The app should show a popup to install the missing apps to install the missing apps and recover the device. If the firmware update banner does not show, press and hold the side button for 10 seconds until the Fitbit logo appears on the screen, then release the button. For more information please visit How do I restart my Fitbit device?

If none of the above works, please do a manual factory reset: Press and hold the button for about 8 seconds until the screen turns off and vibrates. When the customer feels the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.

Maria | Community Moderator, Fitbit


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‎05-13-2024 23:58

In response to MarreFitbit

‎05-13-2024 23:58

Thankyou.  I have managed to restart my device, and I had to re-install it to the App, but there is still a problem with it.  If I press the side button, the same problem occurs, flashing logo followed by a red cross, this repeats itself and eventually reverts to the normal screen, until I press the side button again 😞   It is currently asking me to set up the device (again....)  I'm disappointed, this is the 4th device I have owned and I've had problems with all of them 😞

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