Versa 4 stuck on Fitbit logo and a red X

[JazMT]

My Fitbit versa 4 has stopped working after 1 month of use. I have attempted to sync it with my app, which has been successful. When holding down the button, the Fitbit logo flashes, the red X comes up, and then the screen is black again. I unpaired it from the app and I cannot connected it again.


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @JazMT. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still stuck on the Fitbit logo. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, please try to manually sync your Versa 4 by tapping your profile picture >  your device image > Sync Now.  By doing this, a firmware update banner should appear.

If Sync Now doesn’t show an update banner, please tap your profile picture > your device image > Gallery. The app should show a popup to install the missing apps to install the missing apps and recover the device. If the firmware update banner does not show, press and hold the side button for 10 seconds until the Fitbit logo appears on the screen, then release the button. For more information please visit How do I restart my Fitbit device?

If none of the above works, please do a manual factory reset: Press and hold the button for about 8 seconds until the screen turns off and vibrates. When the customer feels the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset. 

[JazMT]

hi, 

I have tried all of those. It won’t even let me connect it to my app. The Fitbit will not display anything except the logo when I hold the button for a very long time. I can’t even get it to do a manual factory reset. 
thanks 

[MarreFitbit]

@JazMT Thanks for getting back and for the information provided. Since your Versa 4 is still stuck on the Fitbit logo only, I'd recommend trying the following steps in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.